Better Together: Strengthening Compliance & L&D Collaboration
Special thanks to our compliance team, Maribel Singh and Michelle Alvarez, for allowing me to tag along to better understand our compliance processes and gain hands-on experience in the Quality Way.
I have been joining Michelle during her onsite visits and have been consistently impressed by her thoroughness and her eagerness to assist her portfolio in being audit-ready. From her deep dive into Yardi recertification and monthly procedure workflows to her clear explanation of the annual notice process, Michelle is truly a subject matter expert in her craft.
The collaboration between our departments is vital. It helps us provide standardized operating procedures and create the training resources needed to better equip our on-site staff. By shadowing and mentoring our teams together, we can identify specific training gaps and prioritize the development of customized resources.
Together, we are empowering our teams to achieve 100% compliance!